Frequently Asked Questions

Trophy Customization and Ordering Process

Your award can be crafted from sustainable materials such as recycled, biobased, or reused elements, including old packaging, fishing nets, chocolate production molds, and refrigerators. For tailor made trophies we also offer the option to create custom materials from a specific waste source of your choice, further personalizing your award and aligning with our commitment to sustainability.

Tailor made awards (aka custom, bespoke) offer unique designs and materials, including options for dedicated waste sources, with a 4-6 week turnaround. Selection awards come from a standard range with quick customization options, having a 1-2 week turnaround.

There is no minimum order. We produce from 1 to 1000+ trophies.

For customization, Upstream Trophies offers tailor-made trophies, allowing you to design a unique award from scratch. Additionally, our selection trophies (standard designs) can be personalized with custom artwork on the acrylic sheet, offering flexibility and personal touch to both custom and standard trophy options. Whether you’re looking for a completely unique design or a personalized standard award, we provide the perfect solution to match your event’s prestige and sustainability values.

Our collection includes many fonts to choose from. However, if you need a specific corporate font for your winner’s text, we can accommodate that request. Please send the font to us via email, ensuring it complies with the font’s licensing agreement. Additionally, we ask that all fonts within your logo artwork be converted to outlines to facilitate the design process.

Please provide your logo or artwork in vector format (.pdf, .ai, .eps). Vector format allows for resizing without loss of quality, ensuring your logo or artwork remains sharp and clear at any size. This flexibility is crucial for designing your award to ensure the highest quality of the final product. Vector artwork is typically accessible through your design or marketing department. While we can use raster artwork (.tif, .jpg, .psd) for the initial design stages, be advised that such formats may result in a pixelated outcome.

Custom-made trophies typically require a 4-6 week turnaround, while our selection awards can be ready within 1-2 weeks, not including shipping times. During the order process of the selection trophies, average shipping durations will be displayed for your convenience. For those needing their awards more urgently, express delivery options are available to accommodate tight schedules, please contact us via

Certainly, it’s possible to begin trophy production and add the engraving or printing on the acrylic sheet at a later phase. Please note, however, that incorporating winner names or details subsequently will extend the total production timeline.

Indeed, personalization is included in the price of the trophy. Upon ordering a standard award, you will receive an email from us requesting the necessary details such as text, logo, and font preferences. We will then proceed to create a layout proof for your approval before commencing production, ensuring your trophy meets your exact specifications.

For selection trophies, you have the option to submit specifics such as logos and names. A print proof will be forwarded to you for confirmation prior to initiating production.

In the case of tailor-made trophies, Upstream Trophies provides an extensive design service, generating three unique design proposals from your specifications. You will receive these proposals digitally for selection, with the chance for further adjustments before we proceed to production. Should you require physical prototypes, they can be arranged at an additional charge.

Materials, Sustainability and Recycling

While our specialty lies in crafting awards from recycled plastics, we also embrace a diverse array of materials including wood, metal, glass, and acrylic, all chosen with our unwavering commitment to sustainability. This variety allows us to cater to a broad range of preferences while upholding our dedication to environmental responsibility.

All our standard packaging materials are made from sustainable sources such as recycled, biobased, or reused materials.

Every tailor-made trophy we create comes with a material passport, detailing the specific materials used in each part of the award. This inclusion ensures full transparency regarding the sustainable origins of our materials, reflecting our deep commitment to environmental stewardship. Additionally, this practice supports our recycling program by facilitating the return of old trophies for reuse. We are excited to announce our plans to extend the material passport feature to our standard trophies within the year, further solidifying our dedication to sustainability.

This year marks the launch of our innovative recycling program, designed to breathe new life into old trophies. We invite you to return any trophy, be it an Upstream award or a sports accolade, to be recycled into a new symbol of achievement. This initiative underscores our commitment to a sustainable lifecycle for our products. To participate, we’ll require you to fill out a brief form, ensuring each trophy is recycled in accordance with our environmental standards. We’re diligently working to establish the necessary infrastructure for this program and anticipate its launch in Q2 of 2024. Stay updated on our progress or receive the latest news by subscribing to our newsletter.

Shipping, Discounts, and Additional Services

We provide global shipping services, catering to a wide range of needs with options such as consolidating multiple trophies in one box, using individual cardboard boxes for each trophy, and offering custom packaging solutions. Shipping is complimentary for orders to the Netherlands, Belgium, Germany, and Luxembourg. For international shipments, costs vary based on the weight, destination, and selected shipping options, all of which will be clearly outlined during the checkout process. If your specific country is not listed at checkout, please reach out to us at, and we will assist you with your shipping requirements.


For our tailor-made trophies, we provide personalized shipping solutions. The shipping costs are determined once a specific design has been selected, allowing us to accurately gauge the trophy’s size and weight essential for calculating shipping fees. This ensures that you receive the most efficient and cost-effective delivery options tailored to your unique award.

Yes, we prioritize environmentally friendly shipping methods for our deliveries. For deliveries in Europe we opt for overland parcel services due to their significantly lower CO2 emissions compared to air freight. However, when time constraints demand it, we opt for express shipping to ensure timely delivery. Our approach balances the urgency of your needs with our commitment to minimizing environmental impact.

Yes, we offer discounts for bulk orders, starting with the purchase of 2 or more trophies. The discount structure is as follows: a 15% discount for 2-4 trophies, a 20% discount for 5-9 trophies, and a significant 35% discount for orders of 10 or more trophies.